Shipping policy

Free shipping

Shipping is free on all orders.

Delivery time

Orders are usually delivered within 6 to 14 business days after your order has been placed. Delivery times may be slightly longer during peak seasons (such as Black Friday and the holidays) or due to circumstances outside our control.

Order tracking

As soon as your order has been shipped, you will receive an email with a tracking number so you can follow your parcel.

Delivery problems

If your parcel has not arrived within 14 business days, or if it arrives damaged, please contact us at elo.billyecom@gmail.com with your order number. We will look into it and make sure you receive your order or get your money back.