Refund policy

Right of withdrawal

You have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period is 14 days from the day on which you, or a third party named by you who is not the carrier, received the goods.

To exercise your right of withdrawal, send us a clear statement through the contact form on our website with your order number. It is enough to send your statement before the withdrawal period ends.

Free returns

Returns are free of charge for you. After you contact us, we will send you the return instructions and a prepaid return label. Please send the item back within 14 days after notifying us of your withdrawal.

Please return the product complete, with all accessories, and if possible in its original packaging. You are only liable for any loss in value of the goods if this loss results from handling that was not necessary to check the nature, characteristics and functioning of the goods.

Refunds

If you withdraw from the purchase, we will refund all payments we received from you, including the original delivery costs, without undue delay and at the latest within 14 days from the day we receive your withdrawal. We use the same payment method you used for the original purchase, unless expressly agreed otherwise; you will not be charged any fees for this refund. We may withhold the refund until we have received the goods back or until you have provided proof that you have sent them, whichever is earlier.

Damaged or defective items

If your product arrives damaged or does not work properly, please contact us right away with your order number and a photo or video of the problem. We will offer you a free replacement or a full refund. Your statutory warranty rights remain unaffected.

Questions

For any questions about returns, contact us through the contact form on our website.